Otherwise connection will be unreliable and will not charge or be recognized by the computer correctly.
If you are using the included USB cable in RF Explorer PLUS models, please make sure to push the USB cable connector all the way thru with some extra force the first time, normally you will hear a click when the connector is in place. This is the most common problems experienced and reported by users. Before you try anything else, make sure you test 2 or 3 different cables. Some cables are not capable of sustain high current or have a low quality connector that may not give all the required power RF Explorer needs, particularly when charging the unit. In order to troubleshoot a connectivity problem, we suggest the following general steps: However, you may experience problems in some cases, such as the driver being not properly installed, or not being able to connect to the device even though the RF Explorer is physically connected and everything is apparently installed correctly. Once the driver is installed, the RF Explorer for Windows software will automatically recognize and connect the device. The Silicon Labs (also known as Silabs) drivers are high speed, high quality software produced and certified by Silicon Labs company. The driver is available for all Windows, Mac and Linux computers, and can be downloaded from this page. For the USB connection to work, you need to a Silicon Labs CP210x driver installed on your system. RF Explorer connects to Computers and Tablets using a Mini-USB connector.
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